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50-Minute Sessions

International Student and Scholar Services (ISSS)

Getting the Purpose Right: Managing Expectations for International Student Services

Wednesday, May 28, 2025
8:15 AM – 9:05 AM PST
This session explores key trends from a major student satisfaction survey that involved more than 120,000 international students in North America. It highlights how Canadian and U.S. universities excel in student satisfaction and reputation while identifying areas for improvement. Focus areas include evolving student expectations, mental health support, and career service management.

Learning Objectives:

  • Explore key trends in student satisfaction, institutional reputation, and employability based on the latest survey of over 120,000 international students in North America.
  • Identify and evaluate the factors behind the strong performance of U.S. and Canadian universities in global benchmarks, while pinpointing areas for improvement.
  • Develop strategies to address the evolving expectations of international students, with a focus on enhancing mental health support and managing career service expectations effectively.