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50-Minute Sessions

International Enrollment Management (IEM)

Agent Regulation and Quality Assurance in the Agency Ecosystem

Wednesday, May 28, 2025
1:00 PM – 1:50 PM PST
As U.S. institutions seek to increase their enrollments by focusing on the opportunities presented by international students, they must navigate a complex ecosystem to ensure they work with ethical operators and maintain brand standards. Professionals in the United States can learn from the conversations about agent integrity that have been taking place in other key study destination countries, such as Australia, Canada, and the United Kingdom. These dialogues highlight the importance of codes of conduct, agency accreditation, counselor training, and information transparency.

Learning Objectives:

  • Understand global quality assurance practices.
  • Recognize the essential components of quality assurance.
  • Apply tips and strategies for identifying and evaluating new agency partners.